Frequently Asked Questions
Warranty and Repair
Our products are fully warranted to the original owner against defects in materials and workmanship for two years following the purchase of the product. If our product fails due to a manufacturing defect, at our discretion we will repair the product without charge or replace it.This warranty does not cover damage caused by misuse, accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use. Common damage such as from rips and tears in the materials (but not limited to) is not covered under the warranty and is considered normal wear and tear. If we determine that the damage is not covered under our warranty, we will contact you prior to performing any repair work. If you have any questions about our warranty or need clarification about if your problem is covered under our warranty, then contact us.
All products must be cleaned prior to sending them for warranty or non-warranty repair. Tents must be brushed free of dirt and sponge cleaned if necessary. Items received that are too dirty to work on will be returned un-repaired. Make sure you document the problem, location, other needed information, date of purchase, and return address in a separate letter enclosed with the product. If it is possible, please mark the area in a manner that does not damage the product (e.g., pins, marker, and/or masking tape.)
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Returns
For the first 30 days from date of purchase, we offer a full refund of any product purchased from us. The product must be returned to us in the same shape that it was received. You are allowed to set up tents, tarps and bivys and even try them. However, any returned product must be in almost as-new condition, clean, and without any wear and tear. All items received with the product(s) must be returned. If seams have been sealed using the seam sealer, then the product is not returnable (unless the product was sealed by us). So before you seal the seams, make sure that you are happy with the product.For products receive with a defect, then you can return it without any questions asked for the first 30 days.
We want you to be happy with your purchase. We will try almost everything in our power (within reason) so that you will have only the highest quality product that suits your needs.
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Payments
We use the secured payment site provided by Paypal. Bear Paw Tents does not collect any information for payment. All transactions are processed by Paypal. You don't need a Paypal account to pay for your order. Pay for your products through Paypal using the following methods:
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Shipping
Shipping cost are calculated in the shopping cart. The amount is based on the total cost of your order. We always offer free shipping for order over $50.00 in the continental US. If you need to send us specific information about shipping to your address, then contact us through email or leave a note on your order form.For domestic shipping in the US, then we use either USPS priority mail (2 to 3 days) or UPS ground (2 to 6 days). We ship to Canada using first class priority (6 to 10 days). For other international locations, please contact us.
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Custom Work
We are happy to quote on custom work for your particular needs. We will create new designs, work from your designs, and/or modify our existing line of products to fit your needs. Just contact us as outline below, and we can discuss your needs, give you a price, and set up a delivery time.Return to Top
Contact Information
We prefer the first contact to us should be though email. We will get back to you as soon as possible, usually within a few hours during the weekday and 24 hours during the weekend and holidays.However, our contact information is:
Bear Paw Tents, LLC
2117 Hall St. SE
Grand Rapids, MI 49506
Contact Rep.: John at 616-745-0140
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Privacy
Under no circumstance will your personal information be released to third parties. Our Privacy Policy is designed to assist you in understanding how we collect, use and protect the personal information you provide to us. Bear Paw Tents does not collect any information for payment. All transaction are processed by Paypal. Paypal collects all required information and does not share that information with us. Your shipping address and email address will not be shared with any third party.Return to Top